Senior Guest Knowledge and Engagement Lead

1 month ago


South East, United Kingdom Carter Murray Full time
Senior Guest Knowledge and Engagement Manager

Oxford, a luxury destination, is seeking a Senior Guest Knowledge and Engagement Manager to support the growth and execution of the CRM and Membership programmes.

Key Responsibilities:

  • Develop and implement a streamlined approach to guest acquisition and retention.
  • Collaborate with the Head of Guest Knowledge and Engagement to drive top-tier guest acquisition and retention.
  • Focus on optimizing OR, CTR, and CLTV to drive business growth.
  • Lead the execution of CRM and Membership programmes to deliver exceptional guest experiences.

About Carter Murray:

Carter Murray is a leading recruitment agency specializing in luxury and hospitality recruitment. We help our clients find the best talent to drive their businesses forward.



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