Senior Guest Experience and Engagement Director
2 months ago
Job Summary
Carter Murray is seeking a highly skilled Senior Guest Knowledge and Engagement Manager to support the growth and execution of our CRM and Membership programmes.
Key Responsibilities
- Develop and implement a comprehensive strategy to drive top-tier guest acquisition and retention through customer lifetime value, first-party data, and sales performance.
- Collaborate with the Head of Guest Knowledge and Engagement to deliver a streamlined approach to guest engagement, ensuring seamless integration with our CRM and Membership programmes.
- Lead the development and execution of targeted campaigns to drive guest engagement and retention, leveraging data-driven insights and analytics.
- Work closely with cross-functional teams to ensure alignment and effective communication across the organization.
- Monitor and analyze key performance indicators (KPIs) to measure the success of guest engagement initiatives and make data-driven decisions to optimize programme effectiveness.
Requirements
- Proven experience in guest engagement and CRM programme management, with a strong focus on data-driven decision making.
- Excellent communication and project management skills, with the ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
- Experience working with customer relationship management (CRM) systems and data analytics tools.
- Strong business acumen and understanding of luxury hospitality industry trends and best practices.
What We Offer
Carter Murray offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive team environment.
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