Senior Guest Experience and Engagement Director

2 months ago


South East, United Kingdom Carter Murray Full time

Job Summary

Carter Murray is seeking a highly skilled Senior Guest Knowledge and Engagement Manager to support the growth and execution of our CRM and Membership programmes.

Key Responsibilities

  • Develop and implement a comprehensive strategy to drive top-tier guest acquisition and retention through customer lifetime value, first-party data, and sales performance.
  • Collaborate with the Head of Guest Knowledge and Engagement to deliver a streamlined approach to guest engagement, ensuring seamless integration with our CRM and Membership programmes.
  • Lead the development and execution of targeted campaigns to drive guest engagement and retention, leveraging data-driven insights and analytics.
  • Work closely with cross-functional teams to ensure alignment and effective communication across the organization.
  • Monitor and analyze key performance indicators (KPIs) to measure the success of guest engagement initiatives and make data-driven decisions to optimize programme effectiveness.

Requirements

  • Proven experience in guest engagement and CRM programme management, with a strong focus on data-driven decision making.
  • Excellent communication and project management skills, with the ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Experience working with customer relationship management (CRM) systems and data analytics tools.
  • Strong business acumen and understanding of luxury hospitality industry trends and best practices.

What We Offer

Carter Murray offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive team environment.


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