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Technical Support Specialist

1 month ago

Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

Evening Technical Support Role

We are seeking a skilled Technical Support Specialist to join our team at Sheridan Ward Recruitment Services in Watford. As an Evening Technical Support Advisor, you will be responsible for providing exceptional customer support via phone, email, chat, WhatsApp, and tickets.

Key Responsibilities:

  • Investigate and resolve customer support requests in a timely and professional manner
  • Liaise with mobile network providers to resolve technical issues
  • Assist internal and external teams with their queries
  • Meet monthly quality and quantity targets

Benefits:

  • 25 days annual leave plus bank holidays
  • Annual bonus
  • Fully remote working after training
  • Pension scheme
  • Gym membership contribution
  • Free onsite parking

About the Role:

This is a fantastic opportunity to work in a dynamic and supportive environment, providing excellent customer service and technical support to our clients. If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you.