Service Desk Engineer

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

About the Role:

We are seeking a highly skilled and motivated Service Desk Engineer to join our team at Air IT Limited. As a Service Desk Engineer, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related queries.

Key Responsibilities:

  • Provide exceptional customer service and support to clients via phone, email, and other communication channels.
  • Diagnose and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to escalate complex issues and ensure seamless resolution.
  • Prioritize workload to meet client Service Level Agreements (SLAs).
  • Stay up-to-date with the latest technology trends and advancements to provide expert advice and support.

Requirements:

  • Previous experience in IT support and customer service.
  • Excellent communication and problem-solving skills.
  • Proficiency with Microsoft technologies, including Windows desktops and Microsoft Office.
  • Strong troubleshooting skills and ability to administer and support Windows desktops.
  • Knowledge of Active Directory, Group Policy, and DNS.
  • Evidence of continued professional development and commitment to staying up-to-date with industry trends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Hybrid working options for a better work-life balance.
  • Ongoing learning and development opportunities.
  • Cycle to work scheme and technology vouchers.
  • Enhanced family leave.
  • Celebration day - an additional day off each year to celebrate an occasion important to you.
  • Salary sacrifice pension.
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact.
  • Company social events and competitions.
  • Discount and Cashback Scheme.
  • Group Income Protection.
  • Life Insurance.
  • EAP and Virtual GP Service.

About Us:

Air IT Limited is a leading IT and Cyber Security support provider, dedicated to empowering our teams and revolutionizing IT support for local SMEs nationwide. We are committed to fostering an inclusive and diverse workplace where everyone thrives.

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