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Service Desk Agent

2 months ago

Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at First Recruitment Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, and other communication channels
  • Provide accurate and timely information to customers regarding our services and products
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and quality standards
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

Work Schedule:

This is a full-time position with a 42-hour workweek, including 12-hour shifts on a 4-day on, 4-day off schedule. Overtime may be required, with a standard hourly rate and premium pay for nights and weekends.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

What We Offer:

At First Recruitment Services, we are committed to providing our employees with a positive and supportive work environment. We offer a range of benefits and perks, including a competitive salary and benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment.