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Medical Secretary
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About the Role
We are seeking a highly motivated and organized individual to join our team as a Medical Secretary. As a key member of our practice team, you will provide administrative support to our GP Partners, clinical team, and act as a point of contact for external agencies.
Key Responsibilities
Typing referral letters and associated correspondence for all doctors, ensuring urgent letters are dealt with in order of priority and in accordance with the practice referral procedure.
Processing referrals through the electronic referral system (ERS) and dealing with any associated queries.
Managing the ERS workflow, ensuring tasks are actioned and dealt with in a timely manner.
Providing support to clinicians with dictation software and dealing with any problems that may arise.
Liaising with external agencies, such as hospitals and community services, to ensure referrals are processed efficiently.
Actioning tasks and/or emails in a prompt manner.
Answering incoming phone calls relating to referrals and hospital secretaries, dealing with the caller's request appropriately.
Processing and recording information regarding private fee work.
About Us
Diamond Health Group is a well-established and dynamic practice, situated in central Yeovil, with a branch site on the outskirts at Abbey Manor Park. We are a forward-thinking organization with a multi-professional workforce striving to provide high-quality care, education, and training.
We offer a competitive package, including 27 days annual leave per year (pro rata) and enrolment in the NHS Pension Scheme.
Person Specification
Essential
- Experience of working with the general public
- Experience of using a clinical medical system, or similar
- Experience of Microsoft Office software
- Experience of administrative duties
Desirable
- Experience of using Emis Web
- Knowledge of primary care in the NHS
- Experience of audio typing
- Experience of working in a healthcare setting as a Medical Secretary
Qualifications
Essential
- 5 GCSEs or equivalent, including English and Maths
Desirable
- NVQ 3/AMSPAR
Skills
Essential
- Excellent communication (oral and written) skills and outstanding interpersonal skills
- Excellent keyboard and computer skills
- Ability to listen and empathize
- Appropriate IT knowledge, skills, and experience
- Competent in the use of Microsoft Office and Outlook
- Negotiating skills and problem-solving
- Good time management
- Ability to follow policy and procedure
Qualities
Essential
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Ability to use own judgment, resourcefulness, and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressures
- Able to work in a changing environment
- Able to use own initiative
- Honest, caring, pleasant, sympathetic, good-humored, and displays integrity at all times
- Willing to work flexible hours as necessary
- Empathetic understanding of patients' needs and expectations
Other
Essential
- Current driving license & car driver
Desirable
- Flexibility to work outside of core office hours
