Desktop Support Specialist

6 days ago


Reading, Reading, United Kingdom RedRock Resourcing Full time

Job Summary:

RedRock Resourcing is seeking a skilled Desktop Support Analyst to join its growing team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities:

  • Provide expert-level technical support for MS Office Suite, Office 365, and Windows 10/11
  • Develop and maintain excellent interpersonal skills to effectively communicate with customers
  • Utilize a ticketing system to track and resolve technical issues
  • Collaborate with the team to ensure seamless support operations
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Proven experience in technical support
  • Excellent communication and interpersonal skills
  • Experience with ticketing systems (desired)
  • Previous 2nd Line support experience
  • Previous Desk Support experience

What We Offer:

RedRock Resourcing offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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