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Desktop Support Specialist

2 months ago

Reading, Reading, United Kingdom RedRock Resourcing Full time

Desktop Support Analyst x 2 - A Rewarding Career Opportunity


Salary: Up to £35k per annum


Location: Hybrid - Onsite 3 days a week


A leading organisation in the industry requires a Desktop Support Analyst to join its growing team at RedRock Resourcing.


Ideal candidates will have the following:


  • Proven experience in support: MS Office Suite, Office 365 and Windows 10/11, Networking (DNS Administration)
  • Excellent interpersonal skills or prior experience in a customer service role
  • 2nd/3rd Line support role experience
  • Experience with a ticketing system (Desired)


About the Role:


This is an excellent opportunity to join a leading organisation to grow, develop and progress in a dynamic and supportive environment. As a Desktop Support Analyst, you will be responsible for providing technical support to end-users, troubleshooting issues, and ensuring the smooth operation of IT systems.


Key Responsibilities:


  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot hardware and software issues
  • Configure and maintain IT systems and infrastructure
  • Develop and implement technical solutions to improve IT services


What We Offer:


RedRock Resourcing offers a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your CV for consideration.