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Desktop Support Specialist

2 months ago

Reading, Reading, United Kingdom RedRock Resourcing Full time

Job Opportunity: Desktop Support Analyst x 2

About the Role:

We are seeking a skilled Desktop Support Analyst to join our team at RedRock Resourcing. As a Desktop Support Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues with desktop computers, laptops, and mobile devices.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve issues with desktop computers, laptops, and mobile devices
  • Install, configure, and maintain desktop computers, laptops, and mobile devices
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other teams to resolve complex technical issues

Requirements:

  • Proven experience in support: MS Office Suite, Office 365 and Windows 10/11, Networking (DNS Administration)
  • Excellent interpersonal skills or prior experience in a customer service role
  • 2nd/3rd Line support role experience
  • Experience with a ticketing system (Desired)

What We Offer:

We offer a competitive salary, excellent benefits package, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.