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Desktop Support Specialist

2 months ago

Reading, Reading, United Kingdom RedRock Resourcing Full time

Job Summary:

RedRock Resourcing is seeking a skilled Desktop Support Specialist to join its growing IT team. As a key member of the team, you will be responsible for providing technical support and maintenance for desktop computers, laptops, and other IT equipment.

Key Responsibilities:

  • Analyzing and resolving end-user hardware, software, and connectivity issues both desk-side and remotely.
  • Collaborating with peers to contribute to the resolution of operational problems.
  • Providing onsite and remote support, prepping and installing equipment for new starters, software and hardware installs, and troubleshooting network issues and patching.
  • Developing and maintaining strong relationships with internal clients through excellent customer service and communication skills.
  • Utilizing a ticketing system to manage and track technical issues.

Requirements:

  • Experience supporting Microsoft Windows environments, including Windows 10/11, Active Directory, Office 365, and Networking (DNS administration).
  • Strong knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
  • Excellent customer relationship, communications, and interpersonal skills, with prior experience in a similar customer service role.
  • Experience with a ticketing system and a driving license.

What We Offer:

  • A competitive salary and benefits package.
  • Continuous opportunities to develop and progress your career.
  • A great learning culture and working environment.
  • Flexible hours and a competitive benefits package.