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Retail Operations Leader

2 months ago

Glasgow, Glasgow City, United Kingdom Crew Clothing Full time

Retail Operations Leader

Overview:
At Crew Clothing, we understand that apparel is more than mere fabric; it embodies moments and memories. Our designs reflect the essence of the south coast, symbolized by our iconic crossed oars, representing enduring British elegance. We are dedicated to fostering a culture of teamwork, compassion, and innovation, ensuring our customers feel valued at every interaction.

Role Objective:
As the Retail Operations Leader, you will assume full responsibility for enhancing the store's performance, focusing on sales growth, key performance indicators (KPIs), and overall operational success. Your leadership will be pivotal in recruiting, nurturing, and inspiring your team to achieve excellence while upholding the highest standards of visual presentation and customer experience.

Key Responsibilities:

  • Achieving consistent growth in sales and KPIs within the store.
  • Upholding exceptional visual presentation standards, ensuring optimal space utilization and stock availability.
  • Following directives from senior retail management.
  • Assessing, mentoring, and developing your team based on performance metrics, addressing any underperformance effectively.
  • Maintaining brand integrity through appropriate conduct and team uniform standards.
  • Managing payroll and store expenses to align with budgetary constraints.
  • Training and onboarding your team to deliver outstanding customer service.

Essential Skills and Experience:

  • Strong focus on customer service.
  • Driven by sales and performance targets.
  • Proficient in visual merchandising.
  • Commercially astute.
  • Excellent communication abilities.

Desirable Skills:

  • Proficient in IT applications.
  • Experience in managing underperformance.
  • Background in premium fashion retail.

Employee Benefits:

  • Uniform Allowance: Enjoy a uniform allowance that ensures you present a professional image without incurring additional costs.
  • Pension Scheme: Secure your future with our comprehensive pension plan, designed to provide financial security.
  • Referral Incentives: Participate in our referral program, rewarding you for bringing talented individuals to our team.
  • Professional Growth Opportunities: Advance your career with our extensive professional development programs.
  • Supportive Work Culture: Flourish in an environment that recognizes your achievements and promotes personal and professional growth.