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Community Engagement Coordinator

3 months ago

Ipswich, Suffolk, United Kingdom FareShare Full time

Job Title: Community Engagement Coordinator

Reporting to: Regional Manager

Location: Ipswich

Contract Type: Permanent

Working Hours: 35 hours per week

Salary: £23,620 – £24,329

We encourage applications from individuals of all backgrounds. We are a Disability Confident Employer that welcomes disabled applicants and provides reasonable adjustments.

About FareShare

FareShare operates as the UK's national network of charitable food redistributors, comprising 18 independent organizations. Our mission is to redirect high-quality surplus food from across the food industry to nearly 9,500 frontline charities and community groups.

The food we distribute is nutritious and safe for consumption, reaching various charities throughout the UK, including school breakfast programs, lunch clubs for the elderly, shelters for the homeless, and community cafes. Each week, we facilitate the provision of enough food to create almost a million meals for those in need.

With over three million tonnes of food wasted annually in the UK—equivalent to 7 billion meals—FareShare is committed to addressing food insecurity exacerbated by the cost-of-living crisis through the effective use of surplus food.

We are privileged to receive support from major retailers, media outlets, sports ambassadors, and a growing public engagement, making this an exciting time to join an organization that is central to public awareness.

FareShare's Vision & Strategy

Vision: A UK where "No good food goes to waste."

Mission: To utilize surplus, consumable food to nourish vulnerable individuals in the UK by supporting frontline charitable organizations that address the root causes of food poverty.

Our Purpose: We are proactive. We are a community. We transform lives.

Our Values:

  • Passion: For our mission and the challenges ahead.
  • Ambition: To exceed expectations and drive necessary change.
  • Respect: For ourselves, each other, our volunteers, partners, and beneficiaries.
  • Collaboration: Strengthening our impact through teamwork.
  • Focus: On delivering exceptional service to achieve the best outcomes for our clients.

Role Overview

We seek a dynamic and engaging individual with outstanding communication and volunteer management abilities, committed to delivering high-quality service aligned with our mission and core values. In collaboration with the FareShare Regional Centre team, you will also engage closely with the FareShare National Volunteering Team to ensure a consistent, enjoyable, and safe volunteer experience across the FareShare network.

You should be self-driven, with a background in volunteer management, capable of overseeing both ad-hoc corporate groups and long-term volunteers. Your responsibilities will include managing comprehensive volunteer recruitment processes and providing ongoing support and supervision to volunteers, ensuring their training needs are met. Additionally, you will develop and implement a variety of local volunteer engagement initiatives and advocate for the vital role of volunteers within the organization.

Key Responsibilities

Volunteer Recruitment

  • Design and execute a regional volunteer recruitment strategy to build a diverse and engaged volunteer pool that meets the operational needs of the FareShare Regional Centre.
  • Establish and nurture relationships with various regional volunteer sources to foster long-term partnerships.
  • Coordinate with the FareShare National Volunteering Team to leverage national initiatives.

Volunteer Engagement and Communication

  • Create and implement a regional engagement program that ensures all volunteers have a fulfilling experience while contributing to FareShare's growth.
  • Promote volunteering both internally and externally in collaboration with the FareShare national team, celebrating the impact of volunteers.
  • Deliver the FareShare National volunteer induction program to enhance volunteer engagement and contributions.
  • Develop and provide training for volunteers to help them realize their potential and fulfill their roles effectively.

Policies and Procedures

  • Implement volunteer management policies and procedures in alignment with guidance from the FareShare National Volunteering Team.
  • Collaborate with the FareShare National Volunteering Team to create new volunteering policies and procedures.

Enhancing the Volunteer Experience

  • Improve the volunteering experience at your FareShare Regional Centre by establishing effective policies and engagement programs, ensuring volunteers feel valued and proud of their contributions.
  • Work with FareShare National Marketing & Volunteering Teams to highlight success stories and promote volunteer achievements.
  • Engage with other FareShare Regional Centres and the National Volunteering Team quarterly to share best practices and coordinate UK-wide volunteering activities.
  • Collaborate with the National Volunteering Team to assess volunteer experiences and set annual benchmarks for the FareShare Network, including metrics on satisfaction, retention, and training.

Qualifications and Experience

  • Proven experience in developing and delivering successful volunteer recruitment, training, and engagement programs.
  • Ability to build relationships with external organizations to promote volunteering initiatives.
  • Experience in project management and budget oversight.
  • Skills in monitoring and evaluating volunteer programs.
  • Experience in reporting on volunteer program metrics.
  • Experience working with volunteers or adults with additional support needs (desirable).
  • Experience in delivering effective marketing and communication campaigns (desirable).
  • Familiarity with volunteer management systems (desirable).

Essential Criteria

  • Strong presentation skills to advocate for FareShare as a premier volunteering destination.
  • Effective time management with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint).
  • Commitment to equal opportunities and safeguarding.
  • Understanding and enthusiasm for FareShare's mission and strategy.
  • Dedication to continuous professional development.
  • Empathy for volunteers and an understanding of their needs.
  • Willingness to travel within the UK.

Desirable Criteria

  • Knowledge of the diverse needs and experiences of volunteers.
  • Familiarity with best practices in volunteer management.
  • Able to establish and maintain effective systems for managing and accurately recording volunteer programs.
  • Strong communication and interpersonal skills, capable of engaging with individuals at all levels.
  • Proven ability to cultivate successful business relationships, both internally and externally.
  • Enthusiastic, self-motivated, and a strong team player.
  • Ability to work independently and use initiative.

Competencies and Behaviors

  • Flexible and non-judgmental approach to people and work.
  • Demonstrated ability to be a team player.
  • Eligibility to work in the UK.

Benefits

  • Hybrid/Flexible working arrangements with regular travel.
  • 28 days of annual leave plus 8 bank holidays.
  • Employer pension contributions.
  • Employee Assistance Program.
  • Interest-free bicycle purchase loan scheme.
  • Season ticket loan.