Holiday Operations Duty Manager

3 days ago


Leeds, Leeds, United Kingdom Jet2 Full time
About the Role

We are seeking a highly skilled and experienced Holiday Operations Duty Manager to join our team at Jet2holidays. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our holiday services.

Key Responsibilities
  • Lead the escalation process within the Overseas Operations Team and ensure that all Overseas Operations and Company policies and procedures are managed and followed.
  • Produce management information and regular reports on operational performance and incident resolution.
  • Support both internal and external stakeholder relationships in providing day-to-day guidance and subject matter expert support on overseas operations.
Requirements
  • Significant experience in a customer-focused or operational role in a Tour Operator or Airline.
  • Calm and reliable under pressure, making clear and confident decisions in challenging circumstances.
  • Analytical and detail-oriented, able to understand a situation and consider your response quickly.
  • Excellent communication skills and the ability to lead a team from the front.
What We Offer

As a Holiday Operations Duty Manager at Jet2holidays, you will have access to a wide range of benefits, including colleague discounts on Jet2holidays and flights, retail discounts, and a Managers Bonus.

We are committed to delivering an amazing journey for our customers, and we are looking for talented individuals who share our passion for delivering exceptional service.



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