Head of People and Culture

6 days ago

London, Greater London, United Kingdom Big Penny Full time
About Big Penny

Big Penny is a dynamic events and hospitality company with a strong presence in London. Our mission is to create unique experiences that bring people together and foster a sense of community. We are committed to delivering exceptional customer experiences and building a culture that values connection, discovery, fun, and community.

Job Summary

We are seeking a highly skilled and experienced Head of People and Culture to join our team. As a key member of our leadership team, you will be responsible for developing and implementing people strategies that drive business growth, improve employee engagement, and enhance our company culture.

Key Responsibilities
  • Leadership and Culture
    • Develop and implement a culture strategy that aligns with our company values and mission.
    • Lead by example and champion our company values in all interactions with employees and guests.
  • Learning and Development
    • Design and implement a comprehensive learning and development program that enhances employee skills, performance, and career growth.
    • Work with General Managers to identify skills and knowledge gaps and develop tailored training programs and resources.
  • Strategic Leadership
    • Develop and implement people strategies that align with our business plans and objectives.
    • Partner with senior management to ensure people practices are aligned with company objectives.
  • Talent Management
    • Oversee the talent attraction, acquisition, and onboarding processes to ensure the successful recruitment of strong cultural contributors.
    • Master and manage the employee development and engagement system (Culture Amp) and implement performance management processes to drive high performance.
  • Employee Engagement and Relations
    • Develop and implement strategies to enhance employee engagement, retention, and satisfaction.
    • Address employee concerns and resolve conflicts appropriately.
  • HR Operations
    • Ensure compliance with all relevant employment laws and regulations.
    • Oversee the administration of benefits and compensation packages in line with Finance.
Requirements
  • Experience in a senior people role within a multisite business in hospitality or retail/similar.
  • Proficiency in HR software and experience in Learning Management Systems (LMS).
  • Experience in talent management, recruitment, employee relations, and HR operations.
  • Excellent interpersonal and communication skills, with an ability to influence and build strong relationships.
  • Highly organized and detail-oriented with strong accountability in personal execution and proactive support for others.
  • Empathetic and approachable, with high emotional intelligence.
  • Education in Human Resources or a related field, HR certification is preferred but not mandatory.
About You

We're committed to hiring diversely and creating an inclusive environment for all employees. Our hiring process assesses candidates on their unique skills and attitude, not their identity. Big Penny Limited is an equal opportunity employer. We celebrate diversity.

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