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Customer Service Supervisor

2 months ago

Aberdeen, Aberdeen City, United Kingdom Superdrug Full time

Job Summary:

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Superdrug. As a Store Operations Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Lead and manage a team of retail staff to achieve sales targets and provide excellent customer service
  • Develop and implement effective store operations strategies to drive sales growth and improve customer satisfaction
  • Collaborate with the store management team to achieve business objectives and improve store performance
  • Recruit, train, and develop retail staff to ensure they have the skills and knowledge to deliver exceptional customer service
  • Monitor and control store expenses to ensure they are within budget

Requirements:

  • Previous experience in a retail management role, preferably in a similar industry
  • Proven track record of achieving sales targets and improving customer satisfaction
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary up to £40,000 per annum
  • Up to 25% bonus of your salary
  • 30% staff discount
  • Up to 33 days annual leave
  • Excellent training and internal progression opportunities
  • Pension and life assurance
  • Reward and recognition scheme and long service awards
  • Employee assistance programme with Retail Trust
  • Enhanced maternity/paternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

About Us:

Superdrug is a leading health and beauty retailer with a strong commitment to customer service and sales growth. We are passionate about delivering exceptional customer experiences and driving business success through effective store operations and team leadership.