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Sales and Account Development Specialist
2 months ago
Exciting Opportunity for a Customer Account Manager
About The Progress Group
The Progress Group is a leading provider of innovative solutions for the social care sector. We are passionate about delivering exceptional customer experiences and building long-term relationships with our clients.
Job Summary
We are seeking a highly motivated and experienced Customer Account Manager to join our team. As a key member of our Customer Engagement Team, you will be responsible for managing a portfolio of existing customer accounts, delivering exceptional customer experiences, and driving business growth.
Key Responsibilities
- Account Management: Manage a portfolio of existing customer accounts, including delivering demonstrations to upskill customers on our learner management system, selling additional products, and providing exceptional customer service.
- Business Development: Identify new business opportunities, build relationships with existing customers, and develop strategic plans to drive business growth.
- Communication: Build relationships with existing customers through proactive communication, delivering excellent customer service, and resolving customer queries in a timely and professional manner.
- Problem-Solving: Understand existing customers' challenges and build solutions to help overcome them.
- Time Management: Effective time management for planning, delivery, and assessment.
Requirements
- Experience: Proven sales experience winning new business customers, working in similar sales, Account management or business development roles. Experience managing sales processes from start to finish – from identifying new prospects, securing initial meetings, carrying out demos to successfully onboarding of new clients.
- Qualifications: Excellent office/IT skills: able to use MS word, MS excel, Google/Microsoft docs, spreadsheets, email.
- Knowledge: Have an understanding of alternative provision and dealing with students with special needs.
- Skills: Excellent communication, problem-solving, and time management skills. Ability to work in a fast-paced environment and meet deadlines.
What We Offer
- Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
- Financial Security: Death in Service Insurance providing four times your salary.
- Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
- Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
- Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
- Referral Bonus: £500 for referring top talent.
- Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
- Commute in Style: Cycle to Work Scheme.
- Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
- Birthday Leave: Celebrate your birthday in style with an additional paid holiday.
How to Apply
Ready to be a part of our journey? Submit your application with a brief note about your training philosophy by clicking APPLY.
