Vehicle Claims Specialist

2 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Summary

Hastings Direct is seeking a skilled Vehicle Claims Specialist to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers who have been involved in a road traffic accident.

Key Responsibilities

  • Manage a portfolio of policyholder's write off claims through to settlement.
  • Communicate with customers through verbal and written means to discuss their options following their vehicle being deemed a write off.
  • Provide accurate information and ensure a seamless customer journey.
  • Validate claims and policies.
  • Maintain accurate record keeping, reserves, and a proactive diary system to ensure timely case reviews.
  • Achieve departmental and business targets.

Requirements

  • Outstanding customer service skills with excellent verbal and written communication skills.
  • Strong active listening skills.
  • Proactive approach to work.
  • Organisational skills with the ability to prioritise workload.
  • Natural ability to lead conversations and objection handle.
  • High attention to detail.

What We Offer

Hastings Direct is committed to providing a supportive and inclusive work environment. As a Vehicle Claims Specialist, you will have access to:

  • A competitive salary based on experience.
  • A flexible and hybrid working approach.
  • A competitive bonus scheme.
  • Physical and financial wellbeing benefits.
  • Opportunities for career development and growth.

Equal Opportunities Employer

Hastings Direct is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

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