Customer Service Representative

6 days ago


Huddersfield, Kirklees, United Kingdom Leeds Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting the growth of our business.

Key Responsibilities
  • Provide excellent customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.
  • Assist with the opening of savings accounts and other branch-based products and services.
  • Make follow-up calls and take incoming calls to discuss available products and services with customers.
  • Complete daily administrative tasks, including booking appointments, scanning, letter writing, and ensuring customer records are accurate and up-to-date.
Requirements
  • Experience of working with customers delivering exceptional service.
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions.
  • Resilient and able to handle challenging customer situations.
  • A passion and drive to achieve good customer outcomes.
  • Previous experience working with Microsoft Office or in-house computer packages.
  • Ideally educated to GCSE level including Maths and English.
What We Offer
  • A competitive rewards package, including a generous colleague bonus, matched pension contributions, holiday purchase scheme, development opportunities, and volunteering days.
  • A friendly and supportive culture that will help you be the best you can be.

Leeds Building Society is committed to equal employment opportunities and welcomes applications from diverse candidates.



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