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Customer Service Representative

2 months ago

Huddersfield, Kirklees, United Kingdom Venn Group Full time

Job Summary:

Venn Group is seeking a skilled Switchboard Operator to join our team in Huddersfield. As a key member of our customer service team, you will be responsible for handling a high volume of calls in a fast-paced environment.

Key Responsibilities:

  • Answering and directing calls to the relevant teams in a timely and efficient manner
  • Providing exceptional customer service to internal and external customers
  • Liaising with internal teams to resolve customer queries and issues
  • Working collaboratively with colleagues to achieve team goals and objectives
  • Adhering to company policies and procedures to ensure a high level of customer satisfaction

Requirements:

  • Previous customer service experience in a call center or similar environment
  • Excellent communication and interpersonal skills to effectively interact with customers and colleagues
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Strong problem-solving skills to resolve customer queries and issues
  • Basic computer skills to navigate our customer relationship management system