Client Solutions Specialist

3 weeks ago

London, Greater London, United Kingdom Resolver Full time

Position Overview

Introduction: Resolver is on the lookout for a Client Solutions Specialist to become a vital part of our innovative team. This role provides the flexibility to work remotely or from the office, allowing you to engage in various projects simultaneously. As a Client Solutions Specialist, you will collaborate closely with clients to deploy Resolver's SaaS offerings and deliver training on optimal practices. If you possess outstanding communication abilities and a strong commitment to client satisfaction, we encourage you to consider this opportunity.

About Resolver:

Resolver is a rapidly growing SaaS organization dedicated to transforming risk management into actionable insights. Joining the Resolver team means playing a crucial role in safeguarding individuals and assets while advancing the company's mission. With a flat organizational structure and a strong emphasis on creativity, Resolver has been acknowledged as one of Canada's Great Places to Work for eight consecutive years.

Your Key Responsibilities:

  • Guide clients on effective implementation strategies
  • Develop design alternatives and project estimates
  • Facilitate project discussions with clients and internal teams
  • Collect and document client requirements
  • Configure software in alignment with solution designs
  • Conduct training sessions for clients
  • Work alongside the Sales team on pre-sales initiatives
  • Maintain communication with Product Management

Required Qualifications:

  • Minimum of 2 years of experience in enterprise software implementation
  • Proficiency in Visio, MS Project, and CRM platforms
  • Background in Incident Management, Investigation, or Case Management is advantageous
  • Strong capability to juggle multiple projects concurrently
  • Exceptional communication skills
  • Self-motivated with a proactive mindset
  • Dedicated to personal growth and professional development

What We Provide:

  • Comprehensive benefits package
  • Opportunities for professional development
  • Flexible working conditions
  • Office amenities including snacks, games, and social gatherings

If you are eager to join a collaborative environment and contribute meaningfully, we invite you to explore the role of Client Solutions Specialist at Resolver.

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