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Client Service Specialist
2 months ago
About Nobul Resourcing Solutions
We are a dynamic and innovative company that specializes in providing top-notch talent to various industries. Our team is passionate about delivering exceptional results and fostering a collaborative work environment.
Job Summary
We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities
- Technical Support
- Provide Tier 1 software support to clients via various communication channels.
- Update the CRM system with client feedback and requirements.
- Take ownership of client issues to ensure thorough resolutions.
- Use problem-solving skills to identify the root cause of client queries.
- Communicate with clients in non-technical terms.
- Client Advocacy
- Understand the client's business operations and advocate for their needs.
- Proactively identify and escalate unresolved issues.
- Team Collaboration
- Work collaboratively with a talented team focused on solving problems and enhancing customer satisfaction.
Requirements
- Previous Experience
- Previous experience in Customer Service or Support.
- Technical Skills
- Tech-savvy with an aptitude for learning new software.
- Soft Skills
- Strong communication skills, with the ability to explain software in non-technical terms.
- Resilience and patience, with excellent problem-solving abilities.
- Strong multitasking skills.
Desirable Qualifications
- Industry Experience
- Previous experience in SaaS B2B.
- Technical Expertise
- Experience using tech to provide support via various communication channels.
