Billing Administrator

10 hours ago


Harrogate, North Yorkshire, United Kingdom Sewell Wallis Full time
Job Title: Billing Administrator

Sewell Wallis is seeking a skilled Billing Administrator to join their team. As a key member of the Billings Team, you will be responsible for providing accurate and timely billing and metering administration, as well as front-facing customer service.

Key Responsibilities:
  • Manage the production of credit billing cycles and exceptions, ensuring KPIs, updates, and contractual timescales are delivered accurately and on time.
  • Maintain and change time-critical customer and meter data that directly impacts the production of bills and the accurate operation of Pay as you go equipment.
  • Ensure any issues or tasks are seen through from start to finish, promoting FTR and keeping customers, clients, team leaders, or other departments informed.
  • Handle and respond to all customer and client contact in a timely and accurate way via phone, email, chat, and social media, professionally and efficiently, continually promoting FTR.
  • Identify customer needs and help customers access specific Digital self-help and promote new features and functionality to improve the overall customer experience.
What We Offer:

Sewell Wallis offers long-term progression for hard-working individuals and does like to develop and promote from within. This is an excellent business for someone looking to prove themselves and develop their career.



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