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Operations Manager
2 months ago
A visionary leader in the fast-moving consumer goods (FMCG) industry is seeking an experienced E-commerce Operations Manager to oversee operations across their online marketplace.
By challenging conventional norms and driving innovation, they've been able to capture a unique niche with minimal competition.
With a strong presence in the market, they require an accomplished e-commerce expert with a meticulous eye for detail, exceptional organizational skills, and a strategic mindset to drive cost reductions and efficiencies across the wider business and their in-house marketplace.
Key Responsibilities:
- Ensure the online store runs smoothly and efficiently.
- Guarantee orders are fulfilled correctly and delivered on time.
- Collaborate with cross-functional teams to deliver an exceptional customer experience.
- Monitor and analyze the online store's performance, identifying areas for improvement.
- Develop and implement clear procedures and guidelines for all stakeholders.
- Manage relationships with suppliers, factories, and logistics providers to ensure seamless operations.
- Optimize product flow and inventory management to minimize costs and maximize efficiency.
- Develop and implement strategies to improve operational processes and ROI without compromising product quality or customer satisfaction.
- Ensure strict adherence to regulatory requirements and industry standards.
- Develop and implement plans to enhance operational efficiency and reduce costs.
- Ensure alignment across all core teams and stakeholders.
- Use data-driven insights to inform business decisions and drive growth.
- Manage budgets, forecast demand, and allocate resources effectively.
- Identify and resolve operational issues to minimize disruptions.
Requirements:
- Mandatory: experience in the FMCG industry, with a focus on beverages.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- Minimum 5 years of experience in e-commerce fulfillment, production logistics, or a combination of both.
- Demonstrated success in managing complex supply chains and optimizing operational workflows.
- Strong analytical skills, with the ability to leverage data insights for informed decision-making.
- Superior organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills to foster collaboration and build strong relationships.
- Proficiency in enterprise resource planning (ERP) and inventory management software systems.
- Working knowledge of industry regulations and best practices.
- Ability to thrive in a fast-paced and dynamic environment.
