Business Operations Assistant

3 weeks ago

London, Greater London, United Kingdom Charlotte Tilbury Full time

Business Operations Assistant

Permanent, Full-Time

About Charlotte Tilbury Beauty

Founded by renowned makeup artist and beauty innovator Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup application for everyone, everywhere, with a user-friendly, giftable range. Over the past decade, the brand has achieved remarkable growth and is among the most discussed names in the beauty sector and beyond. With a presence in over 50 markets and a team of more than 2,300 dedicated employees globally, we are committed to making magic happen.

Charlotte Tilbury Beauty is a truly international enterprise, showcasing market-leading growth and pioneering retail and product launches driven by cutting-edge technology. Our internal culture thrives on embracing challenges, innovative thinking, collaborative success, and sharing the magic. As we expand, we seek extraordinary talent eager to contribute to our ongoing success and ambitious goals.

About Your Role

The Business Operations Assistant serves as a genuine brand ambassador, consistently embodying the values of Charlotte Tilbury. You are driven to meet and surpass targets, inspiring exceptional team performance through high motivation. Customer experience is central to your leadership approach, as you continuously seek innovative ways for the team to engage and delight customers. You will work closely with your Business Manager to ensure smooth daily operations.

  • Achieve financial outcomes in-store to meet and exceed targets and key performance indicators.
  • Assist the Business Manager in setting individual and team sales objectives, communicating with Retail Artists to ensure alignment on sales goals.
  • Exhibit an entrepreneurial mindset; become a specialist among retail artistry brands while demonstrating genuine enthusiasm and commitment to the Company's success.
  • Lead by example to foster outstanding customer service and create a memorable customer experience.
  • Provide coaching and constructive feedback to the team to uphold Charlotte Tilbury standards in service and artistry.
  • Seize every opportunity to extend exceptional customer service beyond the in-store experience, enhancing the customer database for direct marketing initiatives.
  • Develop and implement individual and team growth plans, conducting regular reviews that promote two-way feedback and coaching.
  • Foster a positive and collaborative team culture in-store through team meetings and a supportive management style, recognizing and celebrating achievements.
  • Propose innovative plans, events, and initiatives to unlock commercial success.
  • Maintain exemplary visual merchandising, cleanliness, and hygiene standards.
  • Exemplify impeccable grooming standards, inspiring your team to present their best selves.

Benefits, Why Join Us?

  • Structured induction program – Charlotte's Magic Academy, providing comprehensive training on all aspects of the role necessary for delivering a premier customer experience, with ongoing training in your initial months.
  • Career development opportunities – our team of industry experts is here to support you in exploring your learning potential and career aspirations.
  • Exclusive access to new product launches before they are available to the public, along with a complete Charlotte Tilbury Look upon finishing Charlotte's Magic Academy, allowing you to be a true brand advocate.
  • Access to Tilbury Treats – our unique rewards platform offering savings and exclusive discounts on various services and experiences.
  • Additional benefits including life assurance, time off for birthdays, team sales incentives, and more.

At Charlotte Tilbury Beauty, our mission is to empower everyone to become the most beautiful version of themselves. We embrace diversity by encouraging individuals from various backgrounds, cultures, beliefs, and perspectives to join our growing global workforce. This commitment allows us to better serve our communities, customers, employees, and candidates throughout our recruitment process.

Charlotte Tilbury operates in a fast-paced and dynamic environment where adaptability, a commitment to excellence, and a desire to be part of a global team are essential. While we have certain requirements, we welcome applicants with varying levels of experience, provided they can demonstrate the necessary skills.

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