Strategic Account Manager

14 hours ago

Leeds, Leeds, United Kingdom Avaya Full time
About Avaya

Avaya is a leading provider of cloud-based communication solutions, empowering businesses to deliver exceptional customer experiences. With a global presence and a rich diversity of talent, Avaya is committed to creating a workplace where authenticity and individuality thrive.

The Opportunity

We are seeking an experienced Account Manager to join our team, responsible for managing strategic relationships with key customers. As a key player in driving revenue growth and expanding our market presence, you will leverage your expertise in cloud-based communication solutions to build strong client relationships and achieve sales targets.

Key Responsibilities
  • Customer Relationship Management:
    • Prospect, partner, and engage with customers to build trusted advisor relationships.
    • Identify and build relationships with key influencers and decision-makers, including CxOs.
    • Understand client pain points and propose tailored CCaaS and UCaaS solutions.
    • Coordinate executive business reviews and maintain long-term relationships with clients, ensuring customer satisfaction.
  • Strategic Selling:
    • Sell at the most strategic level within the account.
    • Work closely with internal Avaya teams to deliver customized solutions based on client requirements.
    • Maintain full accountability and ownership of revenue growth and accounts in your assigned vertical sector(s).
    • Define a CXO relationship strategy within the customer.
    • Represent Avaya Solutions as a thought leader in CCaaS and UCaaS.
  • Leadership and Autonomy:
    • Operate with significant autonomy and discretion.
    • Establish a good reporting cadence and seek executive assistance when required.
    • Make informed decisions during routine customer engagement.
  • Negotiation and Agreements:
    • Participate in and lead negotiations and closing of legal agreements & contracts.
About You
  • Strong leadership presence and ability to command a room.
  • Strong understanding of CCaaS and UCaaS solutions.
  • Minimum 5 years successful experience in selling cloud solutions.
  • Consistent track record of achieving and exceeding sales targets.
  • Growth mindset.
  • Experience of MEDDICC sales methodology or equivalent.
  • Excellent communication skills (email, phone, face-to-face).
  • Experience working with senior executives.

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