Customer Experience Manager

2 weeks ago


Reading, Reading, United Kingdom Kew Green Full time

About the Role

The Guest Service Manager is a key position at Kew Green, responsible for delivering exceptional guest experiences. Reporting directly to the Business Excellence Manager, this role is part of a dynamic team based at our hotel in Reading.

Key Responsibilities

  • Coordinate the seamless operation of guest services, ensuring a high level of satisfaction among our guests.
  • Collaborate with various departments to enhance service levels, driving business growth and customer loyalty.

What We Offer

As a Guest Service Manager at Kew Green, you will have the opportunity to work in a fast-paced environment, developing your skills and expertise in customer service and team leadership.



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