Sales and Retention Specialist
4 weeks ago
Our client, a leading company in Farnborough, is seeking a skilled Sales and Retention Consultant to join their team. As a Sales and Retention Consultant, you will play a crucial role in increasing customer base and providing exceptional service to clients.
Daily Responsibilities:- Support the growth of existing customers and deliver top-notch service to meet their needs.
- Identify and secure new business opportunities through effective communication and relationship-building.
- Engage with potential customers who have inquired about medical insurance through our website.
- Discuss and understand customers' requirements for medical insurance, including budget, pre-existing conditions, level of cover, and geographical area of cover.
- Utilize our CRM system efficiently to manage customer interactions and data.
- Resolve customer complaints and issues promptly and professionally.
- Assist customers throughout the sales process and during the first year of their policy with queries, administration, and paperwork.
- Develop proficiency in using our software, including IT, Excel, Outlook, and other tools.
Requirements:
- Proficiency in IT, Excel, Outlook, and other software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Strong customer service skills and a focus on delivering exceptional results.
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