Sales and Retention Consultant

3 weeks ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

Our client in Farnborough is seeking a Sales and Retention Consultant to support their team.

Daily Responsibilities

  1. Deliver exceptional customer service to existing clients and identify opportunities to increase customer base.
  2. Establish and maintain relationships with new business accounts and customers.
  3. Engage with prospect clients who have inquired about medical insurance through our websites.
  4. Discuss customer requirements for medical insurance, including budget, pre-existing conditions, level of cover, and geographical area of cover.
  5. Utilize the Company CRM system efficiently.
  6. Resolve customer complaints and issues promptly.
  7. Assist customers throughout the sale process and during the first year of the policy with queries, administration, and paperwork.
  8. Proficiency in IT, Excel, Outlook, and other software is required.


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