Culinary and Service Team Member

4 weeks ago

High Wycombe, Buckinghamshire, United Kingdom The National Trust Full time
Culinary and Service Team Member - Buckingham

Overview

The National Trust is celebrated for its exceptional food and hospitality services. Operating numerous cafes, tea-rooms, and restaurants across England, Wales, and Northern Ireland, we invite you to become part of our team. We are seeking a Culinary and Service Team Member who will play a vital role in enhancing the experience of our visitors, ensuring they have a memorable outing. Please consider your transportation options before applying for this position, as it is situated in a rural area.

Benefits: We prioritize your well-being and offer a range of benefits to support your personal and professional life, including savings plans, shopping discounts, and initiatives to promote a healthy work-life balance. Please review our benefits package outlined below.
Hours: This is a fixed-term, hourly paid position. While we strive to provide a consistent schedule, flexibility is essential as adjustments may be necessary to meet business needs. Weekend and Bank Holiday shifts are included, but there are no evening or split shifts.
Salary: £11.50 per hour.
Contract Duration: Fixed Term Contract.

Working Environment

You will be based in a picturesque location. To gain insight into working within our food and beverage team, we encourage you to watch our introductory video.

Key Responsibilities

As a Team Member, your primary responsibility will be front-of-house service, engaging directly with our guests. You will warmly welcome and assist all visitors to the café. With a passion for customer service, a positive attitude, and a commitment to excellence, you will ensure that every guest enjoys their experience. This dynamic environment requires strong teamwork and adaptability.
You will actively listen to guests' needs, provide assistance, and make thoughtful recommendations. Maintaining high standards in food and beverage preparation and presentation is crucial. Your keen attention to detail will ensure that displays and signage are accurate and visually appealing. Occasionally, you may assist the kitchen team with food preparation.
We will provide a comprehensive induction tailored to your role, along with training in food safety and allergens, as well as ongoing support to help you succeed. Opportunities for further professional development are available.

Candidate Profile

No prior experience is necessary, but we are eager to hear from you if you are:

• A team player who can also work independently.
• Personable and dedicated to delivering excellent service.
• Enthusiastic and eager to learn.

Our Commitment

The National Trust is committed to inclusivity, ensuring that our workforce reflects the diverse communities we serve. We welcome and value diversity, and we strive to create an environment where everyone feels they belong.

• Comprehensive pension scheme of up to 10% of basic salary.

• Complimentary access to National Trust locations for you, a guest, and your children (under 18).

• Rental deposit loan scheme.

• Season ticket loan.

• Electric vehicle car lease scheme.

• Employee discounts on various services, including gym memberships and shopping.

• Generous holiday allowance, increasing with length of service, plus a holiday purchase scheme.

• Flexible working arrangements whenever feasible.

• Employee assistance program.

• Free parking at most National Trust locations.

For more information about the benefits we offer, please refer to our detailed benefits guide.

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