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Customer Service Liaison
2 months ago
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Fluid Branding. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely order processing, and maintaining accurate records.
Key Responsibilities
- Raise orders and manage the order process with our suppliers.
- Provide excellent customer service and support for our clients.
- Ensure order data is kept up to date in a clear and concise manner.
- Keep our customers informed of the status of an order.
- Communicate with internal stakeholders on issues.
- Provide supplier performance feedback.
- General administration of own work and digital workspace.
- Store order processing and store management alongside the Merchandise Consultant.
- Raise fulfillment orders and manage the process with all parties.
- Provide tailored customer support based on developmental, strategic, and global client requirements.
- Handle customer complaints and problem orders in a calm and professional manner.
- Remain vigilant and be proactive in problem solving for our clients.
- Follow warehouse booking in procedures.
- Provide cover for your teammates when required.
- Any additional responsibilities as advised by the line manager.
Benefits
- Our bonus and rewards scheme gives you the chance to earn more and get prizes.
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees.
- Our 3 Pillars focus groups give you a say in how the business is run.
- We're a certified B Corporation and a member of the UN Global Compact.
- We're Investors in People accredited and offer an employee assistance programme.
- Our Training platform gives you a real opportunity to learn new skills and progress in your career.
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference Industry recognised Education programme.
Roles Base
- Cornwall Office - St Austell.
- Full Time 37.5 hrs per week.
