Personal Injury Claims Specialist

7 days ago


Tamworth, Staffordshire, United Kingdom GB - Global Full time
About the Role

We are seeking an experienced Claims Handler to join our team at GB - Global, specializing in motor damage and personal injury claims. As a key member of our team, you will be responsible for handling a portfolio of claims, from initial notification to settlement.

Key Responsibilities
  • Investigate and assess the validity of claims, gathering all necessary information and evidence.
  • Negotiate settlements and make decisions on liability and settlement amounts.
  • Maintain accurate and up-to-date records of all claims activities and communications.
  • Develop relationships with clients, carriers, and brokers by actively listening to their needs and closely following their priorities and style.
  • Actively seek opportunities to resolve claims, including exploring creative alternatives to traditional resolutions, in order to achieve the best possible outcome at the earliest stage.
About You
  • You have a good understanding of proactive claims handling.
  • You have experience of handling motor damage, credit hire, and personal injury claims.
  • You have experience of handling OICP and MOJ Portal Claims.
  • You have the ability to explain complex language in simple terms, either in writing and/or over the phone.
  • You have attention to detail, as you will need to accurately review and assess claim documentation.
  • You have empathy and the ability to remain calm and composed when dealing with customers.
  • You have customer service skills to provide a positive experience for customers throughout.
  • You are computer literate.
  • You have GCSEs, or equivalent, including English and Maths.
What We Offer
  • A competitive salary.
  • A wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • A defined contribution pension scheme, which GB - Global will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, which will cover up to 50% of your annual income, with options to top-up.
  • Health cash plan or Private medical insurance.
About GB - Global

GB - Global is a leading provider of claims handling services, with a commitment to excellence and a passion for delivering outstanding results. We value inclusion and diversity, and are committed to creating a workplace that is inclusive and accessible to all.

We are proud to be accredited as a Living Wage employer with the Living Wage Foundation, and are committed to diversity and opportunity for all. We are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age, and those with caring responsibilities.



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