IT Service Delivery Professional
7 days ago
About the Role
- Provide exceptional technical assistance to colleagues and serve as a subject matter expert within the team
- Collaborate closely with both local and central Support teams to ensure successful project outcomes and meet Service Level Agreements
- Anticipate workload demands and maintain a smooth operational environment
- Participate in the Major Incident Response Team and be prepared to respond to critical situations as needed
- Act as the point of escalation for technical issues raised by customers' frontline analysts and support colleagues
- Offer out-of-hours on-call support and demonstrate flexibility with working hours when required
Key Responsibilities
- Assume a mentorship role and guide new starters to ensure they are equipped to handle their roles with confidence, whether during regular hours or on-call situations
- Be part of an elite team ready to respond to critical situations during on-call shifts or after-hours
- Play a crucial role in building new customer environments, mastering the art of creating key components without compromising performance
- Take ownership of specific areas such as shipping queries, factory issues, or scripting and become the team's trusted expert
- Collaborate with external partners to ensure new software versions align with our support requirements
- Assume the role of the Senior Agent and deliver engaging weekly knowledge transfer sessions that make learning enjoyable for everyone
Essential Skills
- Experience in containerization technologies, including Docker
- Experience in Linux operating systems, such as Debian and Ubuntu
- Proven knowledge of web servers, including IIS, Apache, and Nginx
- Experience in Ansible
- Proven knowledge of querying databases, including Microsoft SQL, MariaDB, MySQL, Cassandra
Desirable Skills
- Knowledge of SSL Certificates and virtual server platforms
- Knowledge of deployment automation
- Proven 3rd line support experience
- Knowledge of scripting languages, such as Bash and PowerShell
-
IT Service Delivery Manager
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time**Job Summary**We are seeking an experienced IT Service Delivery Manager to join our team at Reed. As a key member of our IT Operations Function, you will be responsible for running a national team of regional engineers and planning and delivering IT services across the group.**Key Responsibilities:**Develop and implement short-term and long-term IT Service...
-
Service Delivery Manager
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Ltd Full timeAbout the RoleWe are seeking an experienced Service Delivery Manager to join our team at Ingenia Resourcing & Recruitment Ltd.Key ResponsibilitiesOversee and manage the service department, ensuring seamless delivery of services to clients.Plan and implement improvements to service processes, enhancing efficiency and quality.Lead and manage a team of staff,...
-
IT Service Delivery Manager
23 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeJob Summary: We are seeking an experienced IT Service Delivery Manager to join our team at Reed. As a key member of our IT Operations function, you will be responsible for leading a national team of regional engineers and planning and delivering IT services across the group. Key Responsibilities: Develop and Implement IT Service Delivery Plans: Formulate...
-
IT Service Delivery Manager
20 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeJob Summary: We are seeking an experienced IT Service Delivery Manager to join our team at Reed. As a key member of our IT Operations function, you will be responsible for leading a national team of regional engineers and planning and delivering IT services across the group. Key Responsibilities: Develop and Implement IT Service Delivery Plans: Formulate...
-
IT Service Delivery Lead
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeJob DescriptionAt Forfusion Ltd, we take pride in delivering world-class project delivery and IT Managed Services as Cisco Experts, to our client base.We're seeking a positive, enthusiastic, and resourceful individual to join our Managed Services team as the Service Operations Manager.This is an exciting opportunity to be part of a winning team and...
-
IT Service Delivery Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeJob Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to join our team at Reed. As a key member of our IT Operations function, you will be responsible for leading a national team of regional engineers and planning and delivering IT services across the group.Key Responsibilities:Develop and Implement IT...
-
IT Service Delivery Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeJob Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to join our team at Reed. As a key member of our IT Operations function, you will be responsible for leading a national team of regional engineers and planning and delivering IT services across the group.Key Responsibilities:Develop and Implement IT...
-
IT Services Sales Professional
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Infotel UK Full timeAbout the RoleInfotel UK is a leading provider of IT services and solutions, seeking a talented and motivated IT Services Sales Professional to join our dynamic team. As an IT Services Sales Professional, you will be responsible for driving sales growth by identifying and acquiring new clients, while also maintaining strong relationships with existing...
-
IT Services Sales Professional
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Infotel UK Full timeAbout the RoleInfotel UK is a leading provider of IT services and solutions, seeking a talented and motivated IT Services Sales Professional to join our dynamic team. As an IT Services Sales Professional, you will be responsible for driving sales growth by identifying and acquiring new clients, while also maintaining strong relationships with existing...
-
Social Services Professional
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Care Full time £27 - £35About Randstad CareWe are a leading provider of specialist recruitment services, dedicated to helping individuals and organizations achieve their goals. Our team of experts has a deep understanding of the social care sector and is committed to delivering exceptional results.Job SummaryWe are seeking a highly skilled and dedicated Social Worker to join our...
-
Apprentice Food Service Professional
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Holroyd Howe Full timeAt Holroyd Howe, we are a leading contract caterer providing innovative food services to independent schools and colleges. Our team of experienced professionals tailors our catering service provision to meet the unique needs of each school.Key Responsibilities:Service Delivery: Serve food and beverages to customers in a friendly and professional...
-
IT Services Sales Professional
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Infotel UK Full timeAbout the RoleInfotel UK is a leading provider of IT services and solutions, seeking a talented and motivated IT Services Sales Professional to join our dynamic team. As an IT Services Sales Professional, you will be responsible for driving sales growth by identifying and acquiring new clients, while also maintaining strong relationships with existing...
-
IT Services Sales Professional
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Infotel UK Full timeAbout the RoleInfotel UK is a leading provider of IT services and solutions, seeking a talented and motivated IT Services Sales Professional to join our dynamic team. As an IT Services Sales Professional, you will be responsible for driving sales growth by identifying and acquiring new clients, while also maintaining strong relationships with existing...
-
Academic Professional in Building Services
21 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCG Full timeNewcastle College is seeking a dedicated and enthusiastic academic professional to take on the role of Academic Professional in Building Services.The main responsibilities of this role include the delivery and assessment of high-quality learning programs in building services and general construction, across a range of levels of further education, higher...
-
Academic Professional in Building Services
18 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCG Full timeNewcastle College is seeking a dedicated and enthusiastic academic professional to take on the role of Academic Professional in Building Services.The main responsibilities of this role include the delivery and assessment of high-quality learning programs in building services and general construction, across a range of levels of further education, higher...
-
Architect Lead
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom COMPUTACENTER (UK) LIMITED Full timeAbout the RoleWe are seeking an experienced IT Service Delivery Architect Lead to join our team at Computacenter (UK) Limited. As a key member of our team, you will be responsible for ensuring that our proposed solutions align with industry best practices while being mindful of cost implications and technological advancements.Key ResponsibilitiesFacilitate...
-
Architect Lead
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom COMPUTACENTER (UK) LIMITED Full timeAbout the RoleWe are seeking an experienced IT Service Delivery Architect Lead to join our team at Computacenter (UK) Limited. As a key member of our team, you will be responsible for ensuring that our proposed solutions align with industry best practices while being mindful of cost implications and technological advancements.Key ResponsibilitiesFacilitate...
-
IT Service Delivery Specialist
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Alexander Mann Solutions - Public Sector Resourcing Full timeJob Summary:Alexander Mann Solutions - Public Sector Resourcing is seeking an IT Service Delivery Specialist to join our team in Newcastle. As an IT Service Delivery Specialist, you will be responsible for applying Service Management principles to a portfolio of Live IT Services of differing technologies, focusing on maximising Service Availability.Key...
-
Service Delivery Coordinator
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom OCS Full timeJob Title: Cleaning Duty ManagerJob OverviewWe are seeking a highly skilled and experienced Cleaning Duty Manager to join our team at OCS UK & Ireland, a leading facilities management company. As a Cleaning Duty Manager, you will be responsible for implementing and delivering high-quality cleaning services to our clients, ensuring that our services meet the...
-
Service Delivery Specialist
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SIEMENS ENERGY LIMITED Full timeJob Summary:As a Service Delivery Engineer at Siemens Energy Limited, you will play a crucial role in ensuring the operational aspects of project delivery are executed efficiently and effectively. Your primary responsibility will be to improve the financial efficiency and profitability of projects by diligently applying accurate contractual and commercial...