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Service Delivery Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Ltd Full time
About the Role

We are seeking an experienced Service Delivery Manager to join our team at Ingenia Resourcing & Recruitment Ltd.

Key Responsibilities
  • Oversee and manage the service department, ensuring seamless delivery of services to clients.
  • Plan and implement improvements to service processes, enhancing efficiency and quality.
  • Lead and manage a team of staff, providing guidance and coaching to ensure excellent customer service.
  • Handle customer complaints and concerns, resolving issues promptly and professionally.
  • Monitor and control costs, ensuring effective resource allocation.
  • Develop and maintain strong relationships with clients, stakeholders, and internal teams.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth.
Requirements
  • Previous experience as a Service Manager in a franchise dealership environment.
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • IT literacy and proficiency in relevant software applications.
  • Ability to train and coach staff, promoting a culture of continuous learning.
  • Strong analytical and problem-solving skills, with a focus on quality control and process improvement.
  • Full UK driving license and ability to travel as required.
What We Offer
  • A competitive salary of £40,000 + DOE.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including [insert benefits].