Business Systems Analyst
3 weeks ago
Position: Technical System Analyst
Department: Information Technology
Location: Liverpool
Employment Type: Fixed Term Contract
Team Overview -->
Joining the Universities Superannuation Scheme (USS) means becoming part of a significant pension scheme that offers ample opportunities for professional growth and development. With our extensive network, you will enjoy considerable autonomy and the chance to work alongside a diverse team of specialists.
Our workplace is dynamic and encourages a hybrid model of office and remote work, providing flexibility to our employees.
Role Summary
As a Technical System Analyst, your contributions will be valued from day one.
This position presents an excellent opportunity to be part of the Business Systems & Change team, focusing on the delivery of technical analysis, configuration, support, and related management information.
Furthermore, you will be responsible for ensuring that operational services for the business and its members are consistently maintained.
Key Responsibilities
In this pivotal role within the IT department, you will be tasked with:
Ensuring that operational services are delivered in accordance with established standards and service level agreements, providing support during designated business hours Facilitating the timely execution of audit actions and IT risk management strategies Adhering to and contributing to policies, standards, and audits related to business applications Offering technical guidance during various projects within the IT and group transformation initiatives Assisting in issue management and problem resolution for all supported business systems Providing ongoing support for the scheme's digital solutions in collaboration with third-party providers Ensuring compliance with all technical systems support activities as outlined in support models for group Business Systems Contributing to management information and outputs related to supported business systems Building and nurturing relationships within the business for effective system support Managing and resolving technical support calls within the agreed service level agreements Ensuring knowledge and skills are effectively shared within the technical systems support team Delivering application support across all business systems within the technical systems support framework Supporting mandatory and requested system changes, ensuring timely and quality delivery Taking ownership of resolving group business systems support calls and incidents, including collaboration with external suppliers Providing guidance and support in issue management and problem resolution, including development and support for necessary system changesCandidate Profile
We understand that not every candidate will meet every requirement. If you are enthusiastic about this opportunity and possess most of the skills and experience we seek, we encourage you to apply.
To excel in this role, you should have:
Previous experience and understanding of pension processes and relevant legislation Strong relationship and stakeholder management skills, with a focus on customer service and meticulous attention to detail Established technical expertise in application systems Proven ability to work collaboratively as part of a team Experience working with third-party vendors Preferably, familiarity with Azure Application Insights (APM) and basic Azure API Excellent communication skills (written, visual, presentational, and verbal), with the ability to tailor messages for diverse audiences.Why Choose USS?
At USS, every team member plays a crucial role in securing a financial future for our members and their families. We are dedicated to fostering a work environment that promotes professional growth while making a positive impact on the lives of others.
We are committed to supporting your career development through various opportunities.
Our focus is on recognizing and nurturing each individual's unique career journey, supported by an engaged and proactive management team.
At USS, we strive to ensure you thrive both professionally and personally, offering a friendly team environment, flexible culture, and a comprehensive benefits package.
Employee Benefits
Competitive starting salary Generous annual leave entitlement Access to a high-quality pension scheme through the Universities Superannuation Scheme Supportive policies for employees (including enhanced occupational sickness pay and family-friendly policies) Financial support for personal development to enhance physical and mental well-being Access to a variety of health and wellness services, private healthcare, and discounted gym memberships Opportunities for learning and development to advance your skills and knowledge Employee Volunteer Days to contribute to the communities we serve Cycle to Work SchemeOur Culture and Values
Our people are our greatest asset. We collaborate to foster a diverse and inclusive culture that values individuality, ensuring everyone feels welcome and comfortable being themselves. Our mission emphasizes the importance of our members, placing them at the forefront of our operations. This commitment is reflected in our core values:
Integrity Collaboration ExcellenceAbout USS
Established in 1974, the Universities Superannuation Scheme (USS) serves as the primary pension scheme for universities and higher education institutions across the UK. We partner with approximately 330 employers to secure a financial future for over 528,000 members and their families. As one of the largest pension schemes in the UK, we manage total assets of around £. To learn more about us, please visit our website.
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