Emergency Response Administrative Support

4 weeks ago


Ipswich, Suffolk, United Kingdom Suffolk County Council Full time
Position Overview

We are seeking a detail-oriented individual to join our team as an Emergency Services Centre Assistant. This role is essential in providing administrative support to our Emergency Services Centre, which operates around the clock to deliver vital services such as the Home Emergency Alarm Response Service (HEARS) and Public Space CCTV monitoring.

Key Responsibilities
  • Provide comprehensive administrative assistance to ensure the smooth operation of the Emergency Services Centre.
  • Engage with customers, internal departments, and external organizations to facilitate daily operations.
  • Demonstrate exceptional communication skills while interacting with clients and other council services.
  • Maintain high standards of customer service and support.
Qualifications

The ideal candidate will possess:

  • Strong organizational abilities and a professional telephone demeanor.
  • GCSEs in Mathematics and English.
  • Experience in public-facing roles and proficiency in windows-based software.
  • The capability to empathize with clients and efficiently gather and document information to resolve complex issues.
Work Environment

This position is based within the council's Emergency Services Centre, with a standard workweek of 37 hours, Monday through Friday.

Benefits

We offer a competitive salary along with a career average pension scheme, generous holiday and sick leave entitlements, subsidized parking, public transport discounts, complimentary access to swimming and gym facilities, a cycle purchase scheme, and numerous opportunities for personal and professional growth. Flexible and hybrid working arrangements are also available.

A Police Vetting Clearance will be necessary for this role.



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