Front of House Team Lead

2 weeks ago

Baldock, Hertfordshire, United Kingdom Wells & Co Full time

Job Summary:

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Wells & Co. As a Front of House Supervisor, you will be responsible for leading our team in delivering exceptional customer experiences and ensuring the smooth operation of our front of house operations.

Key Responsibilities:

  • Customer Experience: Take ownership of the customer journey, ensuring that every guest has a memorable and enjoyable experience.
  • Team Leadership: Supervise and motivate a team of front of house staff, providing guidance and support to ensure excellent service delivery.
  • Service Standards: Maintain high standards of service, ensuring that all customers receive a warm and welcoming experience.
  • Operations: Assist with the opening and closing of the premises, ensuring that all areas are clean and tidy.
  • Communication: Effectively communicate with the kitchen team, ensuring that orders are accurate and delivered promptly.
  • Problem Solving: Anticipate and resolve any issues that may arise during service, ensuring that customer satisfaction is maintained.

Requirements:

  • Experience: Previous experience working in a front of house role, preferably in a hospitality or customer-facing environment.
  • Leadership: Proven supervisory experience, with a track record of delivering results through a team.
  • Customer Service: Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Communication: Effective communication skills, with the ability to work well with a team and communicate with customers.
  • Problem Solving: Ability to think on your feet and resolve any issues that may arise during service.

What We Offer:

  • Competitive Salary: A competitive hourly salary, reflecting your skills and experience.
  • Benefits: A range of benefits, including 28 days holiday, pension, and food and retail discounts.
  • Opportunities for Growth: Opportunities for career development and growth, with a supportive and dynamic team.

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