Reader Support Specialist

3 weeks ago

London, Greater London, United Kingdom The National Archives Full time

Position Overview

The Document Services Department (DSD) plays a crucial role in managing the extensive collection of The National Archives, which encompasses over 17 million documents and continues to grow annually. DSD is responsible for the storage, production, replacement, supervision, and duplication of these invaluable records.

As a Reader Support Specialist, you will facilitate physical access to the archives through a reader registration process. Annually, approximately 600,000 documents are made available to the public, primarily in our reading rooms. You will serve as the initial point of contact for users, providing guidance on visiting procedures and assisting with access to our collection both in person and remotely through various communication channels.

We seek an individual with exceptional verbal and written communication skills, coupled with a strong commitment to customer service. You will be part of a dedicated team in a dynamic environment, where maintaining composure under pressure is essential. Your role will involve acting as a representative of The National Archives, warmly welcoming visitors and users of our services.

Join us in a vibrant setting, where you can expect a comprehensive benefits package, including a pension scheme and discounts with local businesses. We also prioritize employee wellbeing, offering resources such as on-site therapists, a gym, a restaurant, a shop, and a staff bar.

This is a full-time position, with flexibility for part-time arrangements, job sharing, and remote work options, subject to departmental needs.

Job Responsibilities

  • Assist users in navigating the archives and accessing documents.
  • Provide exceptional customer service and support to all visitors.
  • Maintain a calm and professional demeanor in a busy environment.
  • Collaborate effectively with team members to enhance service delivery.
  • Utilize IT skills to manage document requests and communications.

Qualifications

Essential:

  • Demonstrated flexibility and a positive attitude towards change.
  • Proven experience in customer service, ideally within a team setting.
  • Strong communication skills, both written and verbal.
  • Ability to work collaboratively and take initiative when necessary.
  • Competence in meeting deadlines with accuracy.
  • Capability to remain composed during high-pressure situations.
  • Proficiency in Microsoft Office applications.

Desirable:

  • Previous experience in similar organizations.

Benefits

In addition to a competitive salary, The National Archives offers a generous benefits package, including contributions to a pension scheme, access to sports and social club facilities, discounted rates at our on-site café, and opportunities for professional development.

  • Content Moderator

    6 days ago

    London, Greater London, United Kingdom News UK Full time

    Job DescriptionContent Moderator - Reader Engagement SpecialistThe content moderator focusing on reader engagement is responsible for overseeing and enhancing discussions in our publication's comment sections, as well as generating compelling reader-led content and interactive features to connect with our audience directly.Key ResponsibilitiesMaintain and...

  • Project Manager, Young Readers Programme

    2 days ago

    London, Greater London, United Kingdom Webrecruit Full time

    Job Overview**Job Title:** Project Manager, Young Readers Programme**Job Summary:** We are seeking a highly skilled Project Manager to lead our Young Readers Programme, empowering individuals with the reading and writing skills necessary for success.**Key Responsibilities:**Deliver the reading for enjoyment programme, working closely with stakeholders to...

  • Behaviour Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Certitude Support Full time £35,365

    Behaviour Support SpecialistLocation: Hybrid working options availableSalary:£35,365 per annum Job Summary:Join Certitude Support as a Behaviour Support Specialist and contribute to our mission of enhancing the lives of individuals in need. We are a prominent provider in the adult social care sector, dedicated to delivering exceptional support...

  • IT Support Specialist

    3 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join our client's growing team. As a key member of the IT department, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Provide technical assistance to end-users,...

  • IT Support Specialist

    2 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job PurposeAs an IT Support Specialist at Hays Specialist Recruitment Limited, you will be responsible for delivering exceptional technical support to our clients. This role requires a strong understanding of PC software, network administration, and cloud computing. You will work closely with our team to ensure timely and professional delivery of technical...

  • IT Support Specialist

    1 day ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job PurposeAs an IT Support Specialist at Hays Specialist Recruitment Limited, you will be responsible for delivering exceptional technical support to our clients. This role requires a strong understanding of PC software, network administration, and cloud computing. You will work closely with our team to ensure timely and professional delivery of technical...

  • Support Specialist

    16 hours ago

    London, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Specialist to join our team at Hestia Housing Support. As a Support Specialist, you will play a vital role in providing high-quality care and support to our service users with complex mental health needs.Key ResponsibilitiesManage a caseload of service users with diverse health and...

  • Support Specialist

    12 hours ago

    London, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Specialist to join our team at Hestia Housing Support. As a Support Specialist, you will play a vital role in providing high-quality care and support to our service users with complex mental health needs.Key ResponsibilitiesManage a caseload of service users with diverse health and...

  • Reader / Professor in Geotechnical Engineering

    3 weeks ago

    London, Greater London, United Kingdom Imperial College London Full time

    Location: South Kensington (hybrid)About the role: We are delighted to be recruiting a new colleague at Reader/Professor level in Geotechnical Engineering in the Department of Civil and Environmental Engineering within the Faculty of Engineering. You will have research interests which complement the research of current academic staff in our Geotechnics...

  • IT Support Specialist

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesProvide technical support...

  • Administrative Support Specialist

    3 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    **Exciting Opportunity for a Junior Administrator**Think Specialist Recruitment is delighted to be working with a leading organisation within the Financial Services sector, who operate in a dynamic industry with a diverse customer base. They have a fantastic opportunity for a Junior Administrator to join their team.This position would be ideal for someone...

  • IT Support Specialist

    6 hours ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job Summary:We are seeking an experienced IT Support Specialist to join our team at Lucid Support Services Ltd. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key Responsibilities:Install and configure computer hardware, operating systems, and applicationsBuild and...

  • IT Support Specialist

    11 hours ago

    London, Greater London, United Kingdom Lucid Support Services Ltd Full time

    Job Summary:We are seeking an experienced IT Support Specialist to join our team at Lucid Support Services Ltd. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key Responsibilities:Install and configure computer hardware, operating systems, and applicationsBuild and...

  • Executive Support Specialist

    2 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    About the RoleHays Specialist Recruitment is seeking an experienced and skilled Executive Support Specialist to join our client's divisional team as an interim PA to Directors. This newly created post offers a unique opportunity to provide high-level administrative support to senior leaders and contribute to the success of the organization.Key...

  • Executive Support Specialist

    1 day ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    About the RoleHays Specialist Recruitment is seeking an experienced and skilled Executive Support Specialist to join our client's divisional team as an interim PA to Directors. This newly created post offers a unique opportunity to provide high-level administrative support to senior leaders and contribute to the success of the organization.Key...

  • Lead Behaviour Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Certitude Support Full time £38,788

    Position: Lead Behaviour Support Specialist Join Certitude Support as a Lead Behaviour Support Specialist and contribute to our mission of enhancing the lives of individuals in need of support.Employment Type: Permanent – Full-time Work Arrangement: Hybrid (Remote and On-site) Enjoy 25 days of annual leave plus public holidays and access to a pension...

  • Administrative Support Specialist

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Administrative Support RoleHays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our Managing Directors, ensuring the smooth operation of our office.Support the Directors: Proactively manage their schedules, book meeting rooms, and greet clients as...

  • Administrative Support Specialist

    7 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Administrative Support RoleHays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide exceptional support to our Managing Directors, ensuring the smooth operation of our office.Support the Directors: Proactively manage...

  • IT Support Specialist

    1 day ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryJob Title: IT Deskside SupportJob Type: Full-timeIndustry: Financial ServicesLocation: Remote (with occasional on-site visits)Hays Specialist Recruitment Limited is seeking a highly skilled and experienced IT Deskside Support professional to join our team. As a key member of our IT department, you will be responsible for providing top-notch...

  • IT Support Specialist

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryJob Title: IT Deskside SupportJob Type: Full-timeIndustry: Financial ServicesLocation: Remote (with occasional on-site visits)Hays Specialist Recruitment Limited is seeking a highly skilled and experienced IT Deskside Support professional to join our team. As a key member of our IT department, you will be responsible for providing top-notch...