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New Resident Liaison

2 months ago

Cardiff, United Kingdom Moxie People Full time
New Resident Coach (Housing Support) Role

We are seeking a highly skilled and compassionate New Resident Coach to join our team at Moxie People. As a key member of our housing support team, you will play a vital role in ensuring the smooth transition of new residents into their homes.

Key Responsibilities:
  • Engage with new residents to understand their needs and provide personalized support
  • Meet with residents at their homes to ensure a positive experience and identify any potential issues
  • Assist with the setup of essential services, including energy supplies, bills, and council tax
  • Discuss benefits and entitlements with residents and provide guidance on accessing support
  • Work with residents to identify and report housing repairs and liaise with the repairs team
  • Travel to various properties in the Cardiff area to provide support and assistance
Requirements:
  • Experience in housing support or a related field
  • Ability to engage with residents in a confident and empathetic manner
  • Understanding of tenant rights and responsibilities
  • Capability to deal with challenging behaviors and situations
  • Enhanced DBS on the update service (adult and children's workforce) is an advantage
  • Driver's license and vehicle are essential for this role

If you are a motivated and compassionate individual with a passion for supporting vulnerable residents, we encourage you to apply for this exciting opportunity.