Resident Client Services Manager

2 weeks ago


Cardiff, Cardiff, United Kingdom Legal & General Group Full time
About the Role

We are seeking a highly skilled Resident Client Services Manager to join our team at Legal & General Group. As a key member of our organization, you will be responsible for overseeing resident engagement functions and ensuring that our services meet the highest standards.

As a Resident Client Services Manager, you will be accountable for creating formal structures of resident engagement, including resident panels to scrutinize areas of service delivery. You will also be responsible for setting up and delivering support mechanisms to help customers create localized resident groups, including how feedback from these groups links back to service improvements.

Key Responsibilities:

  1. Develop and implement resident engagement strategies to improve service delivery and customer satisfaction.
  2. Collaborate with LGAH management providers to assess and assure areas of localized resident engagement.
  3. Performance reporting and insight analysis of customer feedback which links back to LGAH resident engagement model.
  4. Building assurance checks across key landlord services with customers to promote collaboration on assessing the quality of services being delivered locally.
  5. Evolving engagement activity linked to LGAH changing customer demographic, digital solutions and areas of innovation in promoting co-creation and scrutiny of services.

Requirements:

  • Proven experience of overseeing resident engagement functions, preferably in a housing context.
  • Knowledge of statutory and regulatory requirements for Registered Providers in involving and empowering residents in decision making.
  • Embedding systems and processes which provide a high degree of assurance that resident engagement services are meeting set policies and procedures.
  • Influencing other teams and services to make things happen.
  • Utilizing digital platforms to drive wider resident engagement where other channels are difficult to embed would be desirable.

We offer a competitive salary and benefits package, including a performance-related bonus plan, generous pension contribution, and private medical insurance. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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