Resident Client Services Manager
2 weeks ago
We are seeking a highly skilled Resident Client Services Manager to join our team at Legal & General Group. As a key member of our organization, you will be responsible for overseeing resident engagement functions and ensuring that our services meet the highest standards.
As a Resident Client Services Manager, you will be accountable for creating formal structures of resident engagement, including resident panels to scrutinize areas of service delivery. You will also be responsible for setting up and delivering support mechanisms to help customers create localized resident groups, including how feedback from these groups links back to service improvements.
Key Responsibilities:
- Develop and implement resident engagement strategies to improve service delivery and customer satisfaction.
- Collaborate with LGAH management providers to assess and assure areas of localized resident engagement.
- Performance reporting and insight analysis of customer feedback which links back to LGAH resident engagement model.
- Building assurance checks across key landlord services with customers to promote collaboration on assessing the quality of services being delivered locally.
- Evolving engagement activity linked to LGAH changing customer demographic, digital solutions and areas of innovation in promoting co-creation and scrutiny of services.
Requirements:
- Proven experience of overseeing resident engagement functions, preferably in a housing context.
- Knowledge of statutory and regulatory requirements for Registered Providers in involving and empowering residents in decision making.
- Embedding systems and processes which provide a high degree of assurance that resident engagement services are meeting set policies and procedures.
- Influencing other teams and services to make things happen.
- Utilizing digital platforms to drive wider resident engagement where other channels are difficult to embed would be desirable.
We offer a competitive salary and benefits package, including a performance-related bonus plan, generous pension contribution, and private medical insurance. If you are a motivated and experienced professional looking for a new challenge, please apply today.
-
Resident Engagement Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Legal & General Group Full timeAbout the RoleWe are seeking a highly skilled Resident Client Services Manager to join our team at Legal & General Group. As a key member of our organization, you will play a crucial role in driving resident engagement and ensuring that our services meet the highest standards.Key ResponsibilitiesDevelop and implement effective resident engagement strategies,...
-
Resident Engagement Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Legal & General Group Full timeAbout the RoleWe are seeking a highly skilled Resident Client Services Manager to join our team at Legal & General Group. As a key member of our organization, you will play a crucial role in driving resident engagement and ensuring that our services meet the highest standards.Key ResponsibilitiesDevelop and implement effective resident engagement strategies,...
-
Deputy Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Aspris Children's Services Full timeDeputy Manager Opportunity at Rhondda Children's HomeWe are seeking a dedicated and compassionate Deputy Manager to join our team at Rhondda Children's Home. As a Deputy Manager, you will play a vital role in supporting the well-being and development of our young residents.Key Responsibilities:Supervise and support the care team to ensure high-quality care...
-
Client Services Director
3 weeks ago
Cardiff, Cardiff, United Kingdom trakcel Full timeJob Title: Client Services ManagerJob Summary:We are seeking a highly skilled Client Services Manager to lead our Client Services team at TrakCel. As a key member of our organization, you will be responsible for ensuring that our clients receive exceptional service and support, driving customer satisfaction and retention.Main Responsibilities:Oversee the...
-
Client Services Director
3 weeks ago
Cardiff, Cardiff, United Kingdom trakcel Full timeJob Title: Client Services ManagerJob Summary:We are seeking a highly skilled Client Services Manager to lead our Client Services team at TrakCel. As a key member of our organization, you will be responsible for ensuring that our clients receive exceptional service and support, driving customer satisfaction and retention.Main Responsibilities:Oversee the...
-
Client Services Director
1 week ago
Cardiff, Cardiff, United Kingdom trakcel Full timeJob SummaryWe are seeking a highly skilled Client Services Manager to lead our team at TrakCel. As a Client Services Manager, you will be responsible for overseeing the Client Services function across TrakCel, ensuring a best-in-class client service experience.Main ResponsibilitiesOversee the Client Services function across TrakCel.Own and manage the...
-
Customer Service Representative
2 weeks ago
Cardiff, Cardiff, United Kingdom G2 Recruitment Full timeOur client is seeking a skilled Temporary Customer Service Officer to support their local authority client. This role is focused on handling council tax inquiries and requires a Welsh-speaking individual to provide exceptional customer service to the community. Key Responsibilities: * Serve as the primary contact for council tax inquiries, assisting...
-
Client Services Director
2 weeks ago
Cardiff, Cardiff, United Kingdom trakcel Full timeJob Title: Client Services ManagerJob Summary:We are seeking a highly skilled Client Services Manager to lead our team of Client Services Consultants and Team Leaders. As a key member of our organization, you will be responsible for ensuring TrakCel provides a best-in-class client service experience, driving client satisfaction and retention, and...
-
Client Services Director
7 days ago
Cardiff, Cardiff, United Kingdom trakcel Full timeJob OverviewWe are seeking a highly skilled Client Services Manager to lead our team at TrakCel. As a key member of our organization, you will be responsible for ensuring a best-in-class client service experience, driving client satisfaction and retention, and facilitating organic growth.Main ResponsibilitiesOversee the Client Services function across...
-
Senior Manager of Supported Living Services
2 weeks ago
Cardiff, Cardiff, United Kingdom Vetro Recruitment Full timeOpportunity for a Senior Manager of Supported Living ServicesVetro Recruitment is seeking a dedicated and passionate Senior Manager of Supported Living Services to lead a team of professionals in providing high-quality care and support to vulnerable young people with complex needs.The ideal candidate will have significant management experience in residential...
-
Client Services Liaison
1 week ago
Cardiff, Cardiff, United Kingdom Dye & Durham Full timeClient Services Liaison**Job Summary**We are seeking a highly skilled Client Services Liaison to join our team at Dye & Durham. As a Client Services Liaison, you will be responsible for providing exceptional support to our valued partners, ensuring their needs are met while maintaining high levels of compliance and operational efficiency.**Key...
-
Brand Liaison Officer
4 weeks ago
Cardiff, Cardiff, United Kingdom Surefire Management Services LTD Full timeAbout UsSurefire Management Services LTD is a leading provider of energy-efficient solutions, dedicated to delivering high-quality projects that help clients reduce their energy consumption and carbon footprint.Job SummaryWe are seeking a skilled Brand Liaison Officer to join our team. The successful candidate will be responsible for effectively...
-
Brand Liaison Officer
4 weeks ago
Cardiff, Cardiff, United Kingdom Surefire Management Services LTD Full timeAbout UsSurefire Management Services LTD is a leading provider of energy-efficient solutions, dedicated to delivering high-quality projects that help clients reduce their energy consumption and carbon footprint.Job SummaryWe are seeking a skilled Brand Liaison Officer to join our team. The successful candidate will be responsible for effectively...
-
Client Services Liaison
2 weeks ago
Cardiff, Cardiff, United Kingdom Dye & Durham Full timeClient Services RepresentativeAbout the RoleWe are seeking a dynamic and detail-oriented individual to support our valued partner base. As a Client Services Representative, you will be responsible for addressing partner and client inquiries, managing escalations, and ensuring compliance with industry regulations.Key ResponsibilitiesRespond to partner and...
-
Business Development and Client Services Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals in Cardiff is seeking a highly skilled Business Development and Client Services Manager to join our team. As a key member of our sales team, you will be responsible for managing and nurturing client relationships, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Manage and...
-
Deputy Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Aspris Children's Services Full timeUnlock Your Potential as a Deputy Manager at Aspris Children's ServicesAre you passionate about making a positive impact on the lives of young people? Do you have a strong desire to build a rewarding career in a supportive and collaborative environment? If so, we invite you to explore this exciting opportunity as a Deputy Manager at Aspris Children's...
-
Client Services Officer
3 weeks ago
Cardiff, Cardiff, United Kingdom Citizens Advice Full timeJob Title: Client Services OfficerCitizens Advice is seeking a highly skilled and dedicated Client Services Officer to join our team. As a key member of our organization, you will play a vital role in ensuring that our clients receive high-quality advice and support.Key Responsibilities:Respond to client complaints in a timely and efficient manner, ensuring...
-
Client Services Officer
3 weeks ago
Cardiff, Cardiff, United Kingdom Citizens Advice Full timeJob Title: Client Services OfficerCitizens Advice is seeking a highly skilled and dedicated Client Services Officer to join our team. As a key member of our organization, you will play a vital role in ensuring that our clients receive high-quality advice and support.Key Responsibilities:Respond to client complaints in a timely and efficient manner, ensuring...
-
Client Services Officer
2 weeks ago
Cardiff, Cardiff, United Kingdom Citizens Advice Full timeAbout the RoleCitizens Advice is seeking a highly skilled and dedicated Client Services Officer to join our team. As a key member of our service delivery team, you will play a vital role in ensuring that our clients receive high-quality advice and support.Key ResponsibilitiesRespond to client complaints in a timely and efficient manner, ensuring that the...
-
Recruitment Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Client Server Full timeAbout the RoleWe are seeking an experienced Recruitment Consultant / Recruiter to join our European function at Client Server, a top-performing team that focuses on hiring exceptional candidates in European markets.The successful candidate will have a track record of delivering revenue from clients based in Europe and will be responsible for managing /...