Client Services Officer

3 weeks ago

Cardiff, Cardiff, United Kingdom Citizens Advice Full time
Job Title: Client Services Officer

Citizens Advice is seeking a highly skilled and dedicated Client Services Officer to join our team. As a key member of our organization, you will play a vital role in ensuring that our clients receive high-quality advice and support.

Key Responsibilities:

  • Respond to client complaints in a timely and efficient manner, ensuring that all relevant procedures are followed.
  • Implement and maintain processes for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.
  • Make decisions regarding the appropriate response to client complaints, using judgment and discretion to resolve issues effectively.
  • Develop and maintain excellent written and verbal communication skills, with the ability to draft letters, reports, and meeting notes on complex issues.
  • Provide a customer-focused service, dealing with difficult and complex situations in a confident and professional manner.
  • Work within established procedures and policies, handling confidential material with discretion and sensitivity.
  • Monitor and maintain high standards for service delivery, using organizational and time management skills to prioritize tasks effectively.

About Us:

Citizens Advice is a national charity that provides free, confidential advice to people from all walks of life. We strive to ensure that everyone has access to high-quality advice services, and we place client protection and care at the heart of our work.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including a generous pension scheme and flexible working arrangements.
  • The chance to make a real difference in the lives of our clients, and to be part of a team that is dedicated to social justice and equality.

How to Apply:

If you are a motivated and experienced professional who is passionate about delivering high-quality advice services, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter that addresses the key responsibilities and requirements of the role.

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