Client Services Officer

3 weeks ago

Cardiff, Cardiff, United Kingdom Citizens Advice Full time
Job Title: Client Services Officer

Citizens Advice is seeking a highly skilled and dedicated Client Services Officer to join our team. As a key member of our organization, you will play a vital role in ensuring that our clients receive high-quality advice and support.

Key Responsibilities:

  • Respond to client complaints in a timely and efficient manner, ensuring that all relevant procedures are followed.
  • Implement and maintain processes for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.
  • Make decisions regarding the appropriate response to client complaints, using judgment and discretion to resolve issues effectively.
  • Develop and maintain excellent written and verbal communication skills, with the ability to draft letters, reports, and meeting notes on complex issues.
  • Provide a customer-focused service, dealing with difficult and complex situations in a confident and professional manner.
  • Work within established procedures and policies, handling confidential material with discretion and sensitivity.
  • Monitor and maintain high standards for service delivery, using organizational and time management skills to prioritize tasks effectively.

About Us:

Citizens Advice is a national charity that provides free, confidential advice to people from all walks of life. We are committed to promoting equity, diversity, and inclusion, and we welcome applications from candidates who share our values.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • A flexible working arrangement, with the option to work from home or in a local office.

How to Apply:

Please submit your application, including a CV and cover letter, to [insert contact information]. We look forward to hearing from you.

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