Customer Service Representative

3 days ago

Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

Job Title: Customer Service Executive

Job Type: Full-time

Company: Bucks & Berks Recruitment PLC

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that all customer interactions are handled in a professional and timely manner.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to our clients, responding to customer inquiries, resolving customer complaints, and escalating complex issues to senior team members.
  • Order Management: Manage all direct customer orders, ensuring that all orders are processed efficiently and accurately.
  • Return Requests: Manage return requests effectively, ensuring that all relevant systems are updated as per company procedures.
  • Communication: Communicate and coordinate with internal and third-party stakeholders to include Sales and Marketing, Logistics, and After Sales Support to manage queries.
  • Skills and Experience: Previous experience within a customer service position is essential. Knowledge of CRM systems is also desirable.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Customer Focus: A customer-focused approach, with a passion for delivering exceptional customer service.
  • Problem-Solving: Strong problem-solving skills, with the ability to resolve complex customer complaints and issues.
  • Time Management: Excellent time management skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.

What We Offer:

We offer a competitive salary and benefits package, including 25 days' holiday and private medical insurance. We are an equal opportunities employer and welcome applications from diverse candidates.

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