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Front Desk Associate

1 month ago


East Horsley, Surrey, United Kingdom De Vere Full time

Receptionist

About the Role

We are seeking a skilled and friendly Receptionist to join our team at De Vere Horsley Estate. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is memorable.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and requests efficiently
  • Manage guest arrivals and departures, handling check-ins and check-outs with a smile
  • Process payments and handle guest queries with a high level of accuracy and attention to detail
  • Work collaboratively with the hotel team to ensure seamless service delivery

What We Offer

  • A competitive hourly rate of £11.50
  • Varied shift patterns to suit your lifestyle, including early, late, and middle shifts
  • Free meals on duty in our colleague dining facilities
  • Complimentary use of our Leisure Club facilities
  • Access to our Exclusively Yours Benefits portal, offering discounts on retail, travel, and leisure activities
  • Excellent career progression opportunities, including access to our Apprenticeship programmes and study support

Requirements

  • Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service
  • Effective communication skills and the ability to build strong relationships with colleagues and guests
  • Punctuality and good personal presentation
  • Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed)

Why Join Us?

At De Vere, we value our colleagues and offer a supportive and inclusive work environment. We are committed to your growth and development, providing opportunities for career progression and training. If you share our values of being warm, genuine, and anticipating guest needs, we invite you to join our team and become part of our dedicated team, delivering exceptional guest experiences every day.