Front Desk Coordinator

4 weeks ago

North East, United Kingdom Accor Hotels Full time
Job Title: Front Desk Coordinator

We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy and efficiency in all front desk operations.

Key Responsibilities:
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Process guest arrivals and departures, ensuring accurate and timely check-in and check-out procedures.
  • Manage front office and valet staff, ensuring that all established front office and hotel policies are followed.
  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Calculate and post monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures.
  • Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
Requirements:
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in English.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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