Service Delivery Specialist

2 weeks ago

Oxford, Oxfordshire, United Kingdom Oxford University Press Full time
{"About the Role": "

We are seeking a skilled Service Analyst to join our Product Operations team at Oxford University Press. As a critical member of our team, you will be responsible for triaging issues, conducting root cause analysis, providing technical recommendations, prioritizing defects, and delivering exceptional service requests. You will work closely with platform developers, internal teams, third-party partners, and discoverability partners to ensure our services meet the high expectations of customers and colleagues.

", "Key Responsibilities": "
  • Triage and resolve technical issues in a timely and efficient manner.
  • Conduct root cause analysis to identify and resolve underlying issues.
  • Provide technical recommendations to improve service delivery and quality.
  • Prioritize defects and deliver exceptional service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
", "Requirements": "
  • Proven experience in technical support or service delivery.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Knowledge of ITIL principles and practices.
", "What We Offer": "

We offer a competitive salary and benefits package, including 25 days' holiday, pension contributions, and a range of employee networks and societies. We are committed to supporting your career development and offer training and development opportunities.

", "How to Apply": "

If you are a motivated and experienced Service Analyst looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].

", "Language": "English"}

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