Operational Planning Specialist
2 weeks ago
Job Summary:
A key role within the Smart Metering team at Affinity Water, responsible for ensuring the successful installation of smart meters in customers' homes. The postholder will work closely with the Smart Metering Delivery Lead to optimize resource allocation and create a comprehensive work schedule for direct and supply chain plumbing teams.
Key Responsibilities:
- Plan and schedule the installation of smart meters, utilizing data from multiple systems to ensure efficient resource allocation.
- Collaborate with direct and supply chain stakeholders to optimize resource allocation and minimize scheduling errors.
- Develop and maintain a comprehensive work schedule for direct and supply chain plumbing teams.
- Identify potential risks in planning and scheduling processes and implement strategies to mitigate these risks.
- Monitor and report on key performance indicators (KPIs) for large-scale civil operations.
Requirements:
- Experience in planning and scheduling for engineers, technicians, and plumbers in a multimillion-pound civil operations environment.
- Exceptional understanding of customer service and how effective planning and scheduling can enhance the customer experience.
- Good understanding of civil construction processes, including plumbing, excavation teams, and reinstatement procedures.
- Good knowledge of the water industry, including water regulations and performance commitments.
- Proven record in successful planning and scheduling, consistently adhering to KPIs for large-scale civil operations.
Benefits:
- Salary dependent on experience.
- Learning and development opportunities, including mentoring and formal courses.
- Entry into the company annual bonus scheme.
- Annual leave and the option to purchase additional days.
- A generous pension scheme and family benefits.
- Access to a wellbeing centre and discounts at retail outlets.
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