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Process and Change Manager

2 months ago

London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

Job Title: Process and Change Manager - Process Mapping, Lean Six Sigma, Prosci Expert

Job Type: Permanent

Location: London / Hybrid

Job Description:

We are seeking a highly skilled Process and Change Manager to join our team at Hays Specialist Recruitment Limited. As a Process and Change Manager, you will be responsible for leading process analysis and design, process management, process implementation, change management, business solution design, process transition, business transformation, and business analysis.

Key Responsibilities:

  • Lead process analysis and design initiatives to improve business processes and efficiency
  • Develop and implement process management strategies to ensure smooth process transitions
  • Collaborate with cross-functional teams to design and implement business solutions
  • Conduct gap analysis to identify areas for improvement and develop recommendations for process improvements
  • Develop and implement change management plans to ensure successful process transitions
  • Provide training and support to users on new processes and systems
  • Measure key performance indicators to evaluate process effectiveness
  • Develop and maintain process documentation and training materials

Requirements:

  • Proven experience in process analysis and design, process management, and change management
  • Strong understanding of business process improvement methodologies, such as Lean Six Sigma and Prosci
  • Excellent communication and stakeholder management skills
  • Ability to work collaboratively with cross-functional teams
  • Strong analytical and problem-solving skills
  • Experience with process mapping tools, such as Visio

Nice to Have:

  • Previous experience in the insurance industry
  • Previous experience in technology transformation
  • ITIL, Lean Six Sigma, Prosci, or Change Management certification

About Us:

Hays Specialist Recruitment Limited is a leading recruitment agency specializing in permanent and temporary staffing solutions. We are committed to providing exceptional service to our clients and candidates.