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European Ecommerce Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and multilingual European Ecommerce Customer Service Advisor to join our growing team at PartsPlus. As a key member of our Ecommerce team, you will be responsible for delivering exceptional customer service to our European customers via various online channels.
Key Responsibilities
- Provide outstanding customer service via email, live chat, and telephone for our German, Italian, Spanish, and French online channels.
- Resolve customer queries received through our European eBay, Amazon, and ecommerce web shop.
- Process returns, exchanges, and discrepancies in a timely manner.
- Communicate with couriers regarding outbound, lost, or damaged shipments.
- Coordinate orders on internal and external systems.
- Collaborate with external ecommerce partners.
Requirements
- Fluency in German, Italian, Spanish, or French.
- Proficiency in Microsoft Outlook and Excel, as well as experience with Zendesk, eBay, and Amazon Seller Central.
- Excellent customer service skills and attention to detail.
- Ability to prioritize, multitask, and react quickly to urgent enquiries.
- Effective communication with internal departments.
- Professional email and telephone manner.
- Confidence in communicating with a wide range of customers.
- Interest or knowledge of vehicle car parts is a plus.
About PartsPlus
We believe exceptional people make PartsPlus an exceptional place to work. We are a rapidly growing business unit covering continental European regions, including Germany, Italy, Spain, and France.
