European Ecommerce Customer Service Specialist

2 weeks ago


Daventry, Northamptonshire, United Kingdom PartsPlus Full time

Overview

We are seeking a highly skilled and multilingual Ecommerce Customer Service Advisor to join our growing team at PartsPlus. As a key member of our Ecommerce team, you will be responsible for delivering exceptional customer service to our European customers via various online channels.

Key Responsibilities

  • Provide outstanding customer service via email, live chat, and telephone for our German, Italian, Spanish, and French online channels
  • Resolve customer queries received through our European ebay, Amazon, and ecommerce web shop
  • Process returns, exchanges, and discrepancies in a timely manner
  • Communicate with couriers regarding outbound, lost, or damaged shipments
  • Coordinate orders on internal and external systems
  • Collaborate with external ecommerce partners

Requirements

  • Fluency in German, Italian, Spanish, or French
  • Excellent customer service skills
  • Attention to detail
  • Ability to prioritize, multitask, and react quickly to urgent enquiries
  • Professional email and telephone manner
  • Confidence to communicate with a wide range of customers

What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and rapidly growing business unit, covering continental European regions. You will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional development and growth.



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