European Ecommerce Customer Service Representative

3 weeks ago

Daventry, Northamptonshire, United Kingdom PartsPlus Full time

About the Role

We are seeking a highly skilled and multilingual European Ecommerce Customer Service Advisor to join our growing team at PartsPlus. As a key member of our Ecommerce team, you will be responsible for delivering exceptional customer service to our European customers via various online channels.

Key Responsibilities

  • Provide outstanding customer service via email, live chat, and telephone for our German, Italian, Spanish, and French online channels.
  • Resolve customer queries received through our European eBay, Amazon, and ecommerce web shop.
  • Process returns, exchanges, and discrepancies in a timely manner.
  • Communicate with couriers regarding outbound, lost, or damaged shipments.
  • Coordinate orders on internal and external systems.
  • Collaborate with external ecommerce partners.

Requirements

  • Fluency in German, Italian, Spanish, or French.
  • Proficiency in Microsoft Outlook and Excel, as well as experience with Zendesk, eBay, and Amazon Seller Central.
  • Excellent customer service skills and attention to detail.
  • Ability to prioritize, multitask, and react quickly to urgent enquiries.
  • Effective communication with internal departments.
  • Professional email and telephone manner.
  • Confidence in communicating with a wide range of customers.
  • Interest or knowledge of vehicle car parts is desirable.
  • Technical experience with e-commerce platforms is a plus.

About PartsPlus

We believe exceptional people make PartsPlus an exceptional place to work. We are committed to providing a supportive and dynamic work environment that fosters growth and development.

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